Returns & Exchanges

At BLUETTI EU, we want you to be completely satisfied with your purchase, which is why we offer a hassle-free 30-day return policy for all unworn and unwashed items. If your new fashion piece isn't the perfect fit, we are committed to making the exchange or refund process as seamless as possible.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Prepare the Package

Securely pack your items in their original packaging, ensuring all tags are attached and the return form is included inside the box.

3

Ship the Items

Affix the prepaid shipping label provided via email and drop off your package at any authorized courier location across the EU.

4

Receive Refund or Exchange

Once our warehouse inspects the returned goods, your refund will be processed to your original payment method or your exchange will be shipped within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing